Frequently asked questions

Access depends on your role, your permission sets, your department and management scope, and the modules your organisation has enabled. Explain access shows where each of a person’s permissions comes from. Ask your administrator to review access that looks wrong.

No. Your organisation’s configuration decides which modules, pages and connections are available.

No. Meetings, offline work and device problems can all show up as idle or missing time. The day view explains time that was not credited, and you can propose a correction (see Time and tasks).

Yes. Propose a correction with a reason. A second person must approve it, and the measured record itself is never changed.

No. Screenshots are taken only if the recording policy turns them on. Each kind of data is kept only as long as the retention settings allow (see Screen evidence and privacy).

No. An analysis describes a screenshot and can be wrong. It never changes measured time.

You can prepare a Jira connection as a draft. Connector execution is turned off in this release, so the connection cannot be activated yet. See Jira.

Check Settings → Notifications: e-mail may be turned off for you in this organisation. The notices still appear in the app, under the bell, unless you turned in-app notifications off as well. Notification preferences are kept per organisation.

Not one by one yet. The in-app and e-mail switches apply to all kinds of notifications together.